Bank of Scotland Plc

Financial Ombudsman decision DRN-5016998 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Tue Dec 31deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Irresponsible lending, Mortgage administration

In the Ombudsman’s words

Halifax told him that to do so they would need an acceptable repayment vehicle and that they would need a joint annual income of £75,000. The request was declined as they did not meet Halifax’s criteria for interest-only lending.Irresponsible lending

The complaint Mr K and Miss C’s complaint is about a mortgage they have with Bank of Scotland plc trading as Halifax. Due to changes in their financial circumstances they want to convert their mortgage to an interest-only basis, but Halifax will not agree to them doing so.Mortgage administration

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5016998.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.