Clydesdale Bank Plc
Financial Ombudsman decision DRN-5016642 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Thu May 15deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Card dispute or chargeback, Complaint handling
In the Ombudsman’s words
Mrs B complains that Clydesdale Bank Plc trading as Virgin Money has unfairly declined her claim under Section 75 of the Consumer Credit Act 1974 (Section 75).Card dispute or chargeback
Mrs B has complained about the delays experienced in the handling of her Section 75 claim.Complaint handling
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5016642.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.