Bank of Scotland Plc

Financial Ombudsman decision DRN-5015349 Upheld

Upheldoutcome, as published by the Ombudsman

£450redress stated in the decision

Fri Dec 06deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Account closed or refused, Identity checks and access

In the Ombudsman’s words

Miss P complains about what happened after Lloyds Bank PLC marked her account as dormant.Account closed or refused

Lloyds is also required to have up-to-date information about its customers. This means it may need to ask customers for up-to-date identity documents.Identity checks and access

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5015349.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.