National Westminster Bank Plc

Financial Ombudsman decision DRN-5012092 Upheld

Upheldoutcome, as published by the Ombudsman

—no sum stated

Mon Nov 04deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Account closed or refused, Funds blocked or frozen

In the Ombudsman’s words

Mr I complains that National Westminster Bank Plc closed his account without giving him a reasonAccount closed or refused

On or about 22 December 2023 the bank placed restrictions on the account while it carried out a review.Funds blocked or frozen

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5012092.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.