Firms › Bank of Scotland Plc ›
Bank of Scotland Plc
Financial Ombudsman decision DRN-5011268 Upheld
Upheldoutcome, as published by the Ombudsman
£654redress stated in the decision
Mon Apr 21deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Card dispute or chargeback, Complaint handling
In the Ombudsman’s words
Ms M complains about the way Bank of Scotland plc trading as Halifax dealt with a dispute about a purchase made on her credit card.Card dispute or chargeback
Ms M is unhappy with the way the bank dealt with her claim and complaint and as she is entitled to do, referred her complaint to our service.Complaint handling
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5011268.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.