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Loans 2 Go Limited

Financial Ombudsman decision DRN-5009007 Not upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Credit file reporting

In the Ombudsman’s words

she wouldn’t be able to continue making payments unless the amount was revised. She also wrote a letter to this service in which she said: “This is what l asked Loans 2 Go to do to resolve my issue: Send me a statement of account with all payments in to date [; and] To look at the charges they have added and reduce the amount, as l can’t afford anymore to pay them at this rate”Charges and fees

she was disappointed because she felt that it had refused to provide her with a statement for her account and that her credit report wasn’t an accurate reflection of the status of her account.Credit file reporting

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5009007.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.