Lex Autolease Limited

Financial Ombudsman decision DRN-5008732 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Thu Nov 21deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Data and privacy

In the Ombudsman’s words

The complaint Mrs S complains about a charge that’s been made by Lex Autolease Limited, trading as Black Horse, for extra mileage when she returned a car at the end of a hire agreement.Charges and fees

It’s clear that Mrs S and her husband consider that Lex Autolease has treated them unfairly and has breached their data protection rights.Data and privacy

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5008732.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.