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Erudio Student Loans Limited
Financial Ombudsman decision DRN-5007730 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Thu Oct 10deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Mortgage administration, Service failure
In the Ombudsman’s words
Miss M complains that Erudio Student Loans Limited unfairly terminated her student loans after writing to her at an address she no longer lives at.Mortgage administration
Miss M complains that Erudio Student Loans Limited unfairly terminated her student loans after writing to her at an address she no longer lives at.Service failure
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5007730.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.