Bank of Scotland Plc

Financial Ombudsman decision DRN-5007209 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Tue Nov 05deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Account closed or refused, Complaint handling

In the Ombudsman’s words

Miss I complains that Bank of Scotland plc (operating under its Halifax brand) closed her current and credit card accounts without telling her the reason for its decision.Account closed or refused

Halifax accepted that it had not handled Miss I’s enquiries as well as it should have done.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5007209.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.