Clydesdale Bank Plc
Financial Ombudsman decision DRN-5006709 Upheld
Upheldoutcome, as published by the Ombudsman
£200redress stated in the decision
Mon Oct 07deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Account closed or refused, Service failure
In the Ombudsman’s words
closed his accounts after he’d been inappropriately spoken to by one of its manager’sAccount closed or refused
Virgin agreed that it had failed to provide adequate customer serviceService failure
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5006709.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.