Barclays Bank Plc
Financial Ombudsman decision DRN-5006559 Upheld
Upheldoutcome, as published by the Ombudsman
£500redress stated in the decision
Mon Oct 14deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Account closed or refused, Service failure
In the Ombudsman’s words
Barclaycard closed her credit card account in errorAccount closed or refused
failed to issue a replacement credit card after re-opening her accountService failure
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5006559.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.