Barclays Bank UK PLC

Financial Ombudsman decision DRN-5002139 Upheld

Upheldoutcome, as published by the Ombudsman

£250redress stated in the decision

Mon Jan 06deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Mortgage administration, Complaint handling

In the Ombudsman’s words

Mr and Mrs S complain that Barclays Bank UK Plc has treated them unfairly in relation to their mortgage account.Mortgage administration

He found that Barclays could have provided better service to Mr and Mrs S and that this resulted in them experiencing distress and inconvenience.Complaint handling

Rules cited

FCA Consumer Duty (PRIN 2A), UK GDPR / Data Protection Act 2018

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5002139.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.