Telefonica UK Limited

Financial Ombudsman decision DRN-5000909 Upheld

Upheldoutcome, as published by the Ombudsman

£400redress stated in the decision

Sun May 15deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Credit file reporting

In the Ombudsman’s words

payments taken for a fixed sum loan which ought not to have been set upCharges and fees

Remove any information which had been recorded with credit reference agencies (‘CRAs’) in relation to the erroneous fixed sum loan.Credit file reporting

Rules cited

FCA DISP (Dispute Resolution), Financial Services and Markets Act 2000

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5000909.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.