Topaz Finance Limited

Financial Ombudsman decision DRN-4999319 Upheld

Upheldoutcome, as published by the Ombudsman

£500redress stated in the decision

Tue Oct 01deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Mortgage administration, Complaint handling

In the Ombudsman’s words

Mr L complains that Topaz Finance Limited incorrectly told him that he was not allowed to let his buy-to-let property as the term had ended.Mortgage administration

That leaves an award for the distress and inconvenience Topaz’s error caused to Mr L. I accept it was a significant error and it has caused Mr L a lot of unnecessary worry and upsetComplaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4999319.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.