J.P. Morgan Europe Limited

Financial Ombudsman decision DRN-4998406 Not upheld

Not upheldoutcome, as published by the Ombudsman

£150redress stated in the decision

Tue Dec 31deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Account closed or refused, Payment delayed or failed

In the Ombudsman’s words

Mr T complains that J.P. Morgan Europe Limited closed his account without notice or good reasonAccount closed or refused

Chase acknowledged that, due to an error on its part, there had been a delay in releasing funds.Payment delayed or failed

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4998406.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.