Bank of Scotland Plc

Financial Ombudsman decision DRN-4996514 Not upheld

Not upheldoutcome, as published by the Ombudsman

£10,000redress stated in the decision

Fri May 23deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

APP scam refund refused, Card dispute or chargeback

In the Ombudsman’s words

Mr D complains that Bank of Scotland plc trading as Halifax has declined to reimburse payments that he made in relation to an alleged scam.APP scam refund refused

Halifax has said it considered that the service had been available to Mr D and so it didn’t think a chargeback would be successful in the circumstances.Card dispute or chargeback

Rules cited

CRM Code (APP scam reimbursement)

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4996514.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.