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Bank of Scotland Plc
Financial Ombudsman decision DRN-4994122 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Wed Feb 28deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
In the Ombudsman’s words
Mr C’s complaint is about his mortgage with Bank of Scotland plc trading as Halifax. He is unhappy that an overpayment he made on internet banking was not credited to his mortgage, and instead was returned to his bank account without Halifax contacting him about what happened.Mortgage administration
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4994122.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.