Barclays Bank UK PLC

Financial Ombudsman decision DRN-4992451 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Thu Jul 13deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Account closed or refused, Funds blocked or frozen

In the Ombudsman’s words

Mr S complains that Barclays Bank UK PLC (‘Barclays’) closed his bank accounts without explaining why.Account closed or refused

Mr S says he had his accounts with Barclays since 1999. On 2 July 2023 as he was trying to book a hotel for a holiday, he noticed that the money in his current account had disappeared and the account was showing that he was overdrawn by £500,000.Funds blocked or frozen

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4992451.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.