Topaz Finance Limited

Financial Ombudsman decision DRN-4990061 Upheld

Upheldoutcome, as published by the Ombudsman

£200redress stated in the decision

Tue Oct 08deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Mortgage administration, Complaint handling

In the Ombudsman’s words

Ms G complains about what happened when she asked Topaz Finance Limited trading as Hyalite Mortgages to change her mortgage payment date by one day.Mortgage administration

But then Hyalite’s complaint response letter claimed she hadn’t made the one-off payment she needed to make, which she had.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4990061.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.