Bank of Scotland Plc

Financial Ombudsman decision DRN-4988492 Upheld

Upheldoutcome, as published by the Ombudsman

£300redress stated in the decision

Mon Mar 31deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Mortgage administration

In the Ombudsman’s words

didn’t then help Ms C find a solution to the unaffordable monthly paymentsTreatment in financial difficulty

didn’t give enough notice that the fixed interest rate on their mortgage was endingMortgage administration

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4988492.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.