Santander UK Plc
Financial Ombudsman decision DRN-4988176 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Tue Oct 08deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Unauthorised transaction, Card dispute or chargeback
In the Ombudsman’s words
In other words, unauthorised transactions – as defined by the Payments Services Regulations – rather than authorised transactions / scam payments.Unauthorised transaction
I agree, therefore, with our investigator that Santander handled the chargeback fairly.Card dispute or chargeback
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4988176.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.