J.P. Morgan Europe Limited

Financial Ombudsman decision DRN-4983061 Upheld

Upheldoutcome, as published by the Ombudsman

£200redress stated in the decision

Thu Oct 10deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Funds blocked or frozen, Complaint handling

In the Ombudsman’s words

blocked his accounts without warning or explanationFunds blocked or frozen

Chase hasn’t demonstrated why it restricted Mr D’s account, so they can’t say its actions were fairComplaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4983061.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.