Clydesdale Bank Plc
Financial Ombudsman decision DRN-4980269 Upheld
Upheldoutcome, as published by the Ombudsman
£80redress stated in the decision
Thu Jan 19deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Card dispute or chargeback, Complaint handling
In the Ombudsman’s words
VM initially attempted a chargeback on the £200 deposit which Mr R had paid on his credit cardCard dispute or chargeback
I am minded to uphold the part of Mr R’s complaint relating to customer service and claims handlingComplaint handling
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4980269.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.