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Co-operative Bank Financial Advisers Limited

Financial Ombudsman decision DRN-4976853 Upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Account closed or refused, Complaint handling

In the Ombudsman’s words

Ms J also wanted assurances about the future of the accounts... this has been explained why this isn't possible so it's not something I can reasonably ask Co-op to do.Account closed or refused

Co-op looked into it and it was established that some years prior, Co-op changed the address from that of Ms J to that of her ex-partner... Co-op advised that the address was changed in error by themComplaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4976853.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.