First Data Europe Limited

Financial Ombudsman decision DRN-4974543 Upheld

Upheldoutcome, as published by the Ombudsman

£150redress stated in the decision

Wed Dec 11deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Unauthorised transaction, Account closed or refused

In the Ombudsman’s words

I’m satisfied that they should be treated as unauthorised.Unauthorised transaction

it was unreasonable for First Data to end the agreement for non-payment.Account closed or refused

Rules cited

Payment Services Regulations 2017

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4974543.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.