Bank of Scotland Plc

Financial Ombudsman decision DRN-4973418 Partly upheld

Partly upheldoutcome, as published by the Ombudsman

£250redress stated in the decision

Wed Nov 27deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Mortgage administration, Support for vulnerable customers

In the Ombudsman’s words

The complaint Mr A complains about how Bank of Scotland plc trading as Halifax has dealt with him following the ending of the term of his interest-only mortgage.Mortgage administration

Mr and Mrs A say that Halifax didn’t deal with Mr A appropriately as a vulnerable person who had suffered a stroke in 2022.Support for vulnerable customers

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4973418.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.