Revolut Limited

Financial Ombudsman decision DRN-4969129 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Thu Sep 12deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Account closed or refused, Identity checks and access

In the Ombudsman’s words

Mr U complains that Revolut Ltd (‘Revolut’) closed his account and didn’t give him a reason why.Account closed or refused

Mr U also asked for copies of all the information Revolut had about him, including internal communications about his account, by making a data subject access request (DSAR).Identity checks and access

Rules cited

UK GDPR / Data Protection Act 2018

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4969129.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.