Bank of Scotland Plc

Financial Ombudsman decision DRN-4956156 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Thu Dec 05deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Card dispute or chargeback, Complaint handling

In the Ombudsman’s words

Mr S has complained about the way Bank of Scotland plc handled a chargeback with a merchant who he felt had acted fraudulently.Card dispute or chargeback

A staff member at Bank of Scotland incorrectly told Mr S that they might be able to raise a second chargeback claim for him. But they were mistaken.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4956156.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.