Kroo Bank Ltd

Financial Ombudsman decision DRN-4955950 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Fri Sep 20deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Account closed or refused, Funds blocked or frozen

In the Ombudsman’s words

Kroo Bank also asked Mr O about a number of other transactions... Kroo Bank completed its review of Mr O’s account in January 2024, when it said it would be closing it.Account closed or refused

Kroo Bank placed restrictions on Mr O’s accountFunds blocked or frozen

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4955950.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.