Kroo Bank Ltd

Financial Ombudsman decision DRN-4954419 Upheld

Upheldoutcome, as published by the Ombudsman

£300redress stated in the decision

Mon Jul 01deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Unauthorised transaction, Funds blocked or frozen

In the Ombudsman’s words

Mr M complains Kroo Bank Ltd (“Kroo”) won’t refund payments he says he didn’t authorise.Unauthorised transaction

Mr M said he discovered his account had been blocked in February 2024Funds blocked or frozen

Rules cited

Payment Services Regulations 2017

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4954419.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.