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Target Servicing Limited
Financial Ombudsman decision DRN-4942388 Upheld
Upheldoutcome, as published by the Ombudsman
£300redress stated in the decision
Thu Aug 29deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Interest and rates, Mortgage administration
In the Ombudsman’s words
As a result of the delay in investigating the complaint, Mr W’s mortgage offer to repay the help to buy loan had expired by this point, so he had to take out a mortgage on a higher interest rate.Interest and rates
Mr W complains that Target Servicing Limited caused unnecessary delays when he wanted to redeem his help to buy (“HTB”) loan.Mortgage administration
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4942388.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.