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The Royal Bank of Scotland Plc

Financial Ombudsman decision DRN-4940353 Not upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Card dispute or chargeback, Complaint handling

In the Ombudsman’s words

Miss P complains about how The Royal Bank of Scotland Plc (“RBS”) dealt with her chargeback dispute about a flight she was unable to embark on.Card dispute or chargeback

Miss P says that after that, RBS staff members kept giving her conflicting information, and were rude and unprofessional.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4940353.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.