Clydesdale Bank Plc
Financial Ombudsman decision DRN-4934922 Partly upheld
Partly upheldoutcome, as published by the Ombudsman
£100redress stated in the decision
Tue Jul 23deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Card dispute or chargeback, Service failure
In the Ombudsman’s words
A claim was subsequently brought against VM. Mr W wanted it to attempt a “chargeback” against the payment for the hotel, and consider a claim under section 75 of the Consumer Credit Act 1974 (“CCA”).Card dispute or chargeback
VM’s customer service had been poor in places, and it should pay Mr W £100 in total to reflect the impact of this.Service failure
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4934922.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.