HSBC Bank plc

Financial Ombudsman decision DRN-4934357 Upheld

Upheldoutcome, as published by the Ombudsman

£250redress stated in the decision

Tue Aug 27deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Account closed or refused, Funds blocked or frozen, Credit file reporting, Payment delayed or failed

In the Ombudsman’s words

it decided it no longer wished to offer banking services to H, so it gave H 60 days’ notice of its intention to close H’s accountAccount closed or refused

HSBC blocked H’s account while it carried out a reviewFunds blocked or frozen

remove any adverse credit markers recordedCredit file reporting

delayed in returning the excess account balance to HPayment delayed or failed

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4934357.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.