PrePay Technologies Limited

Financial Ombudsman decision DRN-4927456 Not upheld

Not upheldoutcome, as published by the Ombudsman

£100,000redress stated in the decision

Fri Oct 25deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Account closed or refused, Service failure

In the Ombudsman’s words

its existing account would no longer be availableAccount closed or refused

H says that it arranged to transfer money into its account to qualify for a higher incentive payment. But that when it tried to switch it was told that it couldn’t do so.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4927456.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.