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Barclays Bank UK PLC
Financial Ombudsman decision DRN-4925371 Not upheld
Not upheldoutcome, as published by the Ombudsman
£220redress stated in the decision
Wed Oct 02deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Account closed or refused, Funds blocked or frozen
In the Ombudsman’s words
Barclays subsequently wrote to Mr S saying it was closing his account immediately.Account closed or refused
On 11 September 2023 Barclays wrote to Mr S saying it had frozen his account while it reviewed recent activity on the account.Funds blocked or frozen
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4925371.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.