Nationwide Building Society

Financial Ombudsman decision DRN-4924959 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Tue Aug 20deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Account closed or refused, Funds blocked or frozen, Support for vulnerable customers

In the Ombudsman’s words

Nationwide decided to close Mr B’s accounts with immediate effect on 17 October 2023.Account closed or refused

A few days later it decided to freeze the accounts.Funds blocked or frozen

He said that he was a minor, and therefore vulnerable, at the time and that Nationwide didn’t follow the Financial Conduct Authority’s (FCA) guidance in relation to vulnerable customers when dealing with him.Support for vulnerable customers

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4924959.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.