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Bank of Scotland Plc
Financial Ombudsman decision DRN-4924283 Upheld
Upheldoutcome, as published by the Ombudsman
£40redress stated in the decision
Tue Aug 20deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Card dispute or chargeback, Service failure
In the Ombudsman’s words
Halifax did raise a chargeback for Ms D (for a service not provided)Card dispute or chargeback
it identified some service failings namely that it kept her on the phone for some time and also did not provide her information she wantedService failure
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4924283.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.