Revolut Limited

Financial Ombudsman decision DRN-4912427 Upheld

Upheldoutcome, as published by the Ombudsman

£200redress stated in the decision

Thu Oct 03deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Unauthorised transaction, Charges and fees

In the Ombudsman’s words

Mr I has complained Revolut Ltd allowed a fraudulent transaction to be taken from his accountUnauthorised transaction

Refund any fees or charges charged to Mr I whilst he was overdrawnCharges and fees

Rules cited

Payment Services Regulations 2017

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4912427.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.