Lloyds Bank PLC

Financial Ombudsman decision DRN-4907821 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Thu Sep 12deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Account closed or refused, Funds blocked or frozen

In the Ombudsman’s words

The trustees of a trust, which I will refer to as T, complain that Lloyds Bank Plc wrongly closed the trust’s bank account.Account closed or refused

The trustees eventually discovered that the reason the cheque failed was that Lloyds had marked the account as dormant in August 2023.Funds blocked or frozen

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4907821.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.