J.P. Morgan Europe Limited

Financial Ombudsman decision DRN-4902410 Upheld

Upheldoutcome, as published by the Ombudsman

£200redress stated in the decision

Fri Aug 23deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Funds blocked or frozen, Identity checks and access, Complaint handling

In the Ombudsman’s words

Chase restricted some functions in his banking ‘app’ and told him further restrictions would be imposed in the future.Funds blocked or frozen

Chase asked Mr S to provide it with information, which it said was to check the details it held about him were correct and to protect his account from fraud.Identity checks and access

Chase accepts that it did not log his complaint as it should have done.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4902410.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.