Canada Life Limited
Financial Ombudsman decision DRN-4899912 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Wed Sep 11deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Charges and fees, Mortgage administration
In the Ombudsman’s words
I don’t think it’s unfair or unreasonable for Canada Life to charge a valuation fee to a potential borrower.Charges and fees
Mr A complains that Stonehaven UK Ltd (trading as Canada Life) undervalued his property when he applied for additional mortgage borrowing.Mortgage administration
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4899912.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.