Modulr FS Limited
Financial Ombudsman decision DRN-4899670 Upheld
Upheldoutcome, as published by the Ombudsman
£150redress stated in the decision
Thu Feb 27deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Unauthorised transaction, Account closed or refused
In the Ombudsman’s words
It then decided to close his account. As part of doing so, it reversed all of the transactions that had recently been made on his account, even those with no dispute attached to them.Unauthorised transaction
Modulr froze Mr T’s account on receipt of the scam notification. It then decided to close his account.Account closed or refused
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4899670.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.