Bank of Scotland Plc

Financial Ombudsman decision DRN-4896810 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Wed Aug 21deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Account closed or refused, Service failure

In the Ombudsman’s words

Mr H complains Bank of Scotland plc trading as Halifax (Halifax) closed his bank accounts without his formal confirmation.Account closed or refused

Halifax says while it accepts it should have better handled the initial phone call in mid-July 2023Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4896810.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.