MONZO BANK LIMITED
Financial Ombudsman decision DRN-4895285 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Mon Aug 05deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Account closed or refused, Funds blocked or frozen
In the Ombudsman’s words
Monzo wrote to Mr C to let him know that it had blocked his account and had decided to close it with immediate effect.Account closed or refused
Monzo was acting in line with its legal and regulatory obligations when it restricted Mr C’s account in October 2023.Funds blocked or frozen
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4895285.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.