Santander UK Plc
Financial Ombudsman decision DRN-4895043 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Fri Apr 18deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Account closed or refused, Funds blocked or frozen, Complaint handling
In the Ombudsman’s words
Mr F complains Santander UK Plc unfairly restricted his accounts, and then closed them without warning.Account closed or refused
Mr F complains Santander UK Plc unfairly restricted his accountsFunds blocked or frozen
Mr F says the poor service and communication he received had a detrimental impact on him.Complaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4895043.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.