Barclays Bank Plc
Financial Ombudsman decision DRN-4894644 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Tue Dec 03deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Card dispute or chargeback, Service failure
In the Ombudsman’s words
Mr K complains about the way Barclays Bank UK PLC handled chargeback claims he raised.Card dispute or chargeback
Undeniably there were shortcomings in the way Barclays Bank dealt with Mr K’s claims. It’s communication with Mr K was poorService failure
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4894644.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.