Bank of Scotland Plc

Financial Ombudsman decision DRN-4892511 Upheld

Upheldoutcome, as published by the Ombudsman

£150redress stated in the decision

Fri Nov 01deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Account closed or refused, Service failure

In the Ombudsman’s words

Halifax is entitled to close an account.Account closed or refused

Halifax failed to offer a reasonable level of service when it delayed its DSAR response.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4892511.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.