Clydesdale Bank Plc
Financial Ombudsman decision DRN-4891830 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Wed Sep 11deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Account closed or refused, Service failure
In the Ombudsman’s words
made a decision not to issue him with a new card when his old card expiredAccount closed or refused
if Virgin sent the letter to Mr M’s old address in error, this has arguably deprived Mr M of the ability to appeal the decision not to issue the card sooner than he was able toService failure
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4891830.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.