Santander UK Plc
Financial Ombudsman decision DRN-4886243 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Wed Oct 16deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Charges and fees, Mortgage administration
In the Ombudsman’s words
He also complains about the legal fees that Santander has added to his mortgage balance.Charges and fees
Mr O complains that Santander UK Plc has unfairly taken legal action to recover the arrears on his mortgage.Mortgage administration
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4886243.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.